Firstly, you should get yourself familiar with what to expect on the exam day.
Before you start your exam, you and your proctor have to do an exam launch process.
This process will likely take between 8 to 10 minutes unless you experience technical issues, in which case ProctorU technicians can assist you with fixing your equipment. This time is not subtracted from the time you’re allowed in your exam. However, you should prepare to wait a long time (up to two hours) until the issues are fixed. If the issues can’t be fixed, you will be asked to reschedule your exam.
To avoid running into technical issues during the exam, test-takers are required to:
- Have a computer or laptop with a webcam, microphone and speakers which are installed and working correctly. A built-in camera and mic in a laptop will work just fine.
- Check whether your equipment meets ProctorU Requirements
- Test your hardware before the exam and make sure everything works properly.
- Download ProctorU extension for either Chrome or Firefox.
- Have a high-speed and stable internet connection. Wireless internet (Wi-Fi) is allowed but discouraged.
- Update your browser
- Close all third-party programs and unplug any secondary monitors.
It is the test taker's responsibility to check whether their equipment meets the requirements. If you have the option to take the exam on a PC or laptop with the most up-to-date hardware, we recommend doing it. If you are not sure whether your equipment meets ProctorU requirements, it's best to contact ProctorU support to see if you can talk to a technician about your system one day before the test. They might be able to give further advice.